DELIVERY

FAQs

Frequently Asked Questions


  • Do you offer a warranty?

    Yes! We work hard to achieve your satisfaction. All Factory Warranties are fully serviced by our service department.

    We also offer an extended furniture protection plan that covers rips, tears, burns and stains PLUS damage to wood furniture and glass - all in addition to the factory warranty!
  • Why should I take advantage of your in-home design service?

    Furniture shopping can be challenging at times. We've found that if we understand your room, we know we can help you better develop the beautiful, "Perfect Room" you desire.

    With over $1 million worth of furniture and mattresses on our showroom floor, our free design service will help us recommend the ideal furniture and accessories when presenting Perfect Room concepts to you. Plus, with our design services you'll save time and money furnishing your Grand Cayman home!
  • What is your Guaranteed Low Price?

    Our goal is to give you our best price the first time...Guaranteed! If, within 30 days from your purchase, you find the identical furniture item advertised in print on Grand Cayman Island, bring in that advertisement and we will write you a check for the difference.

    This Low Price Guarantee does not apply to clearance, floor models, vendor rollbacks/rebates, special purchases, promotional items, discontinued merchandise, free items, services or finance offers.

    Merchandise offered for sale on the Internet or other auction sites is excluded.
  • How can I keep my furniture looking new?

    Clean furniture performs the best. Vacuum regularly and clean all spots quickly and carefully. Do not eat or drink on your furniture and keep pets away from your furniture.
  • How far away do you deliver?

    Our Professional in-home Delivery Service is free and delivers Island-Wide on Grand Cayman. The number of deliveries is limited each week, so plan ahead, shop early, and arrange your delivery schedule today!
  • Is there a charge for delivery?

    Our Professional in-home Delivery Service is free and delivers Island-Wide on Grand Cayman. The number of deliveries is limited each week, so plan ahead, shop early, and arrange your delivery schedule today!
  • Can I pick up and handle my own delivery?

    Of course! If you would like to pick up your furniture, our wonderful warehouse staff will help you every step of the way.



Additional FAQs for Furniture

  • Where is your furniture made?

    We offer over 60 brands of furniture from around the world. The majority of our brands are North American made to the best standards available, at surprisingly affordable prices. We carry many of the most-esteemed and sought after American-made brands like Ashley, Serta, Stanley, Tempur, Serta, Palliser, Beautyrest, Simmons and Sealy.
  • Do you have recliners?

    Of course! An island furniture store wouldn't be complete without chairs and couches that offer the utmost in comfort and relaxation. We offer a tremendous selection of recliners from the finest furniture brands including Stanley Chairs and Palisser.
  • Do you have sofa beds?

    Yes! We offer some of the best names in sofa beds, including Palisser.



Additional FAQs for Mattresses

  • How can I tell when I need a new mattress?

    Even the highest quality mattresses wear out in time. A good mattress will deliver good support for 5 to 7 years of every night use. A better mattress will provide 10 years and a top quality mattress will give 12+ years of good support. Comfort will vary from year to year and you may make a mattress change earlier than this answer may suggest.

    These signals may help you determine whether it's time to buy a new mattress:
    • You're in pain. Waking up with back and or neck pain, numbness, stiffness and aches are telltale signs it's time to replace your mattress.
    • You toss and turn. Waking frequently during the night, not related to sleep apnea, can be a sign your mattress is preventing your body from relaxing and being able to sleep properly.
    • You sleep better somewhere else. If you get a better night's sleep in a hotel or as an overnight guest somewhere, or even on the sofa, your mattress could need replacing.
    • There's a dent in your bed. Any visible sagging spots, indentations or areas on the surface of the mattress that appear or feel uneven mean it's time to ditch your mattress. You shouldn't be able to feel the coils in an innerspring mattress.
    • A surge in allergy or asthma symptoms. Mattresses attract allergens, and as the levels of these allergens increase, so does the risk for problems with allergies and asthma.
  • What's the difference between innerspring and foam mattresses?

    • Innerspring Mattress: Innerspring mattresses are created using a steel coil system. The overall coil system, coil types, coil count and coil gauge vary depending on the mattress manufacturer.
    • Memory Foam Mattress: Unlike innerspring mattresses, memory foam mattresses are composed of polyurethane foam that provides the support system. Your body contours more in this type of mattress due to the high density foam layers.
    See the Specialists in our Mattress Gallery to help guide you to the perfect mattress!
  • What are standard mattress dimensions?

    Twin (single) is 39" x 75" also available XLong at 80"
    Full (regular size) is 54" x 75" also available XLong at 80"
    Queen Size is 60" x 80"
    King Size is 76" x 80" (foundation comes in 2 pcs)
    California King is 72" x 84"
  • Does a mattress have to be firm to be supportive?

    Support comes from within a mattress, whether it be foam or innerspring. The surface and other upholstery materials insulating you from the support core will determine the comfort level and can offer a firm feel or a soft feel.
  • What are the advantages of a single-sided mattress?

    Single-sided mattresses offer the advantage of never having to 'flip' the mattress. These also permit the manufacturer to concentrate better materials on the 'One-Side' for better value.
  • How do I fit a large or king size mattress through a narrow space?

    King Size sleep sets come with a 'split' foundation and the mattress is flexible to fit in most areas.
  • What's a typical warranty?

    Warranty covers manufacturing defects and typically is 5 to 10 years in length.
  • Is it really important to not remove the "Do not remove" tag?

    Although it's not illegal to remove this tag, the information on the label will serve as a means of identification and is often required by the manufacturer should you have a warranty claim.
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